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Privacy Policy

PRIVACY POLICY

 

Last Updated: January 14, 2024

EDG Nutrition LLC and its affiliates and subsidiaries (collectively, the “Company”, “We”, “Us” or “Our”) respects the privacy of our users (“User” or “You”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Website”).

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Website after the date such revised Privacy Policy is posted.

This Privacy Policy does not apply to any third-party websites that you may be able to access from the Website, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.

COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways. The information we may collect via the Website depends on the content and materials you use, and includes:

  • Personal Data: Demographic and other personally identifiable information (such as your name and email address) that you voluntarily give to us when choosing to participate in various activities related to the Website, such as chat, posting messages in comment sections or in our forums, sending feedback, and responding to surveys. If you choose to share data about yourself via your profile, online chat, or other interactive areas of the Website, please be advised that all data you disclose in these areas is public and your data will be accessible to anyone who accesses the Website.
  • Derivative Data: Information our servers automatically collect when you access the Website, such as your native actions that are integral to the Website, including searching, viewing, or favoriting products, as well as other interactions with the Website and other users via server log files.
  • Financial Data: Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Website. We only store limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Braintree Payments, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
  • Data from Social Networks: If you sign into the Website using social networking sites (such as Facebook and Google+), user information from the social networking site including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. This information may also include the contact information of anyone you invite to use and/or join the Website.
  • Geo-Location Information: We may request access or permission to and track location-based information from your computer or mobile device, either continuously or while you are using the Website, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
  • Mobile Device Access: We may request access or permission to certain features from your mobile device, including your mobile device’s calendar, microphone, reminders, SMS messages, social media accounts, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
  • Mobile Device Data: Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.
  • Push Notifications: We may request to send you push notifications regarding your account or the Website. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
  • Third-Party Data: Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Website permission to access this information.
  • Data from Surveys: Personal and other information you may provide when responding to surveys.

USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website for the following purposes:

  • Completing Your Purchases and Other Transactions: We use the information collected to complete your transactions. Examples of these processes can include verifying your identity, providing your information to our shipping partners, and processing payment and refunds where applicable.
  • Providing Services and Improvement of Website: We use the information collected to provide you services related to the Website, such as providing you with customer support. We also use your information to improve the Website, whether by using your information to increase the efficiency and operation of the Website or by monitoring and analyzing usage and trends to improve your overall experience.
  • Communicating with Users: We use the information collected to communicate directly with you regarding your activity within the Website. This includes emailing you about your account activity, notifying you of updates to the Website, or request feedback about your use of the Website. We also use your information to facilitate communication between you and other users, such as chatting with other users in online forums.
  • Personalizing User Experiences: We use the information collected to provide a personalized experience for you based on your needs. This includes creating customizable user profiles to show you products that match your preferences.
  • Other Uses of Information: We also may use the information collected for other purposes, including compiling anonymous statistical data and analysis for internal or third party use, conducting promotional activities; preventing fraudulent transactions, monitor against theft, and protect against other illegal activity; protecting the rights and property of the Company, its customers, and other parties; resolving disputes and troubleshooting problems; and other purposes that are disclosed to you and to which you consent.

 

DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including, but not limited to, payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
  • Interactions with Other Users: If you interact with other users of the Website, those users may see your name, profile photo, and descriptions of your activity.
  • Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit the Website. These companies may use information about your visits to the Website and other websites that are contained in web cookies to provide advertisements about goods and services of interest to you.
  • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. “Affiliates” include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
  • Third-Party Special Offer Section: The Website may display a third-party hosted section containing special offers. Such a special offer section allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for acceptance and completion of an advertisement offer. Such a special offer section may appear in the Website and be displayed to you based on certain data, such as your geographic area or demographic information. When you click on an offer within this section, you will leave the Website. A unique identifier, such as your user ID, will be shared with the special offer provider in order to prevent fraud and properly credit your account.
  • Social Media Contacts: If you connect to the Website through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.
  • Other Third Parties: We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
  • Sale or Bankruptcy: If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

 

TRACKING TECHNOLOGIES

  • Cookies and Web Beacons: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your experience. When you access the Website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies but be aware that such action could affect the availability and functionality of the Website. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.
  • Internet-Based Advertising: Additionally, we may use third-party software to serve ads on the Website, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us.
  • Website Analytics: We may also partner with selected third-party vendors, such as Amazon Web Services, Digital Ocean, Google Analytics, MapBox, Twilio, and others, to allow tracking technologies and remarketing services on the Website through the use of first party cookies and third-party cookies to, among other things, analyze and track users’ use of the Website, determine the popularity of certain content, and better understand online activity. By accessing the Website, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

 

THIRD-PARTY WEBSITES

The Website may contain links to third-party websites and Websites of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or websites that may be linked to or from the Website.

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

INFORMATION OF CHILDREN

In accordance with the Children’s Online Privacy Protection Act of 1998 (“COPPA”), we do not knowingly solicit information from or market to children under the age of thirteen (13) (or other age as required by local law). If you become aware that your child has provided personal information to us without your consent, please contact us using the email address provided below using the subject line “COPPA Rule Request”. If we become aware that personal information of a child has been obtained in violation of applicable law, we will take steps to delete the information in a timely manner.

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile websites include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

OPTIONS REGARDING YOUR INFORMATION

  • Account Information. You may at any time review or change the information in your account or terminate your account by logging into your account settings and updating your account; or contacting us using the contact information provided below. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions of Use, and/or comply with legal requirements.
  • Emails and Communications. If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by: noting your preferences at the time you register your account with the Website; logging into your account settings and updating your preferences; or contacting us using the contact information provided below. If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:

info@edgnutrition.com